Southwest Airlines punya peraturan buat penumpangnya, kalau mereka punya alergi harus kasih tau ke pihak airlines sebelum terbang, biar bisa diantisipasi. Karena si perempuan itu nggak inform ke mereka kalau punya alergi, mereka nggak mau dong tiba2 dia kejang2 atau kenapa di tengah jalan, makanya disuruh turun.
Ini statement dari airline-nya: "Our policy states that a Customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard. Our Flight Crew made repeated attempts to explain the situation to the Customer, however, she refused to deplane and law enforcement became involved."
Tapi gw setuju officernya emang agak kasar
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