Industry 4.0 a phase of change that is generally known as the Digital Revolution in the Industrial world for both automation and data exchange in digital, robotic and artificial intelligence systems. The phase that ultimately results in “Smart Process”. In the Smart Process modular, algorithmic, cyber-physical systems oversee physical processes, create virtual copies of the physical world, and make decentralized decisions.

The sophistication of technology in the industrial world needs to be addressed quickly and careful preparation. Anticipatory steps become imperative to be done both in terms of business processes and relationships within the company so that the existence of change is maintained.

The targets of the Industry 4.0 cannot be separated from:

- How business processes can be adjusted to the targets to be achieved effectively and efficiently.
- How the available human resources are able to run the business process in accordance with professionally owned competencies. And
- How can the relationship between workers and companies run in tune to match the times.

Utilization of Customer Relationship Management (CRM)

CRM allows businesses to deepen their relationships with customers, service users, coworkers, partners and suppliers. Establishing good relationships and tracking prospects and customers is crucial for customer acquisition and retention, which is at the core of the CRM function. You can see everything in one place – a simple, customizable dashboard that can tell you the history of your customers in advance with you, the status of their orders, outstanding customer service issues, and more.

Utilization of Enterprise Resource Planning (ERP)

The integrated system will provide a higher level of data validity and eliminate duplication or redundancy of data.

Information needed by the company can be obtained faster, even in real time.

There is only one system access portal for all users and presents a user interface that tends to be the same so users can more easily use it.

Control over the security, availability and reliability of the system is made easier because all systems used by each functional have been integrated.

YANA DEALER MANAGEMENT SYSTEM (DMS)
FOR EFFICIENT CUSTOMER MANAGEMENT

- High flexibility for car dealers in fast changing marketsIndustriy 4.0
- Better administration of key financial figures and sales data
- Record and monitor customer satisfaction
- End-to-end services help dealers focus on core business
- Seamless access to applications and OEM data
- Various functions help increase income and utilization

CRM System for Turning Customers Into Buyers into Dealers.

* CRM System Allows you to manage and track all of your company’s interactions with current and potential customers. Do you remember the last time a prospective car buyer came to your dealer and left empty-handed? What is your team’s response? Are they not ready to buy? Is their customer experience lacking? There are many reasons why this can happen, but did you know that adding a customer relationship management system can still turn these customers into buyers?

* CRM systems are software that allows you to manage and track all of your company’s interactions with current and potential customers. As the name implies, the goal of technology is to foster relationships with your client base that can generate sales.

* CRM systems help marketers and dealer owners understand that customers go through a sales cultivation process. Many people are in different parts of the stage of buying a car. Some might be in the research phase, while others just want to try and experience a different car. CRM allows you to stay in touch with these individuals and guide them throughout the buying cycle to finally sell.

Digital Transformation marks a turning point where new technology is becoming a central nervous system for industry and business, linking sales, marketing, finance, HR, production, logistics and customer service, while changing forever how companies operate and interact with people.

Technosoft Consulting Will be a trusted solution and business partner that helps Develop Digital Innovation in your industry through Cloud technology, data analysis, artificial intelligence, augmented realty technology and other technologies Technosoft can help your industry do new things and increase your industry revenue.

Complete information:

Sales, PT Graha Technosoft Informatika, 62-21-5658566, sales@technosoft.co.id

Support, PT Graha Technosoft Informatika, 62-21-565-8566, support@technosoft.co.id