Technosoft Technology Update virtual event “Customer-Centric Automotive Retail Solution Demo Day” was organized and hosted by Technosoft team on Sept 22, 2020.

The objectives of the webinar were to showcase the latest release of our Automotive Retail Business Solutions and how these technologies and business solutions can facilitate as catalysts for our clients in the digital transformation journey.

Overview and Topics of Discussion

Customer Centric Automotive
Mr. Fredy Tan, CEO & Founder, Technosoft Automotive, started the webinar by providing an overview of how COVID-19 is significantly impacting the Automotive retail industry and why the dealers are forced to reimage their customer journeys from building awareness, sales and after-sales services due to social distancing, restrictions and safety of their customers.

Key Takeaways

Through the discussion about this topic, Next Generation Customer-Centric Automotive Retail Solution in the webinar, Technosoft demonstrated the Automotive Retail Solutions and provided many new insights on how to adopt new technologies into digital transformation journey. By having this digital transformation, Automotive businesses are allowed to re-engineer the key business operations to transform into a more customer-centric organization throughout this pandemic.

1. Understanding Emerging Customer Behaviour Trends to Create a Personalized Customer Journey.

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Customer Data Platform (CDP)

2. Engaging With Prospects and Vehicle Owners in the New Post-COVID-19 Era.

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Digital Marketing Technologies

3. Leverage on ML & AI for Communication Efficiency and Productivity.

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Microsoft Power Virtual Agent

4. Boosting Omnichannel Touchpoints to Increase Customer Engagement in Social Distancing Times.

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Key Highlights of Omnichannel

5. Ensure Operational Agility Anytime, Anywhere With Automation and Modern App.

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Power Platform & Low Code Development

6. Mind Share Over Market Share – Increase Loyalty and Advocacy Through Customer Voice.

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Dynamics 365 Customer Voice

7. How Data & Analytics Can Help Dealers Transform & Adapt to the New Challenges of a Post-COVID World.

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Reporting and Analytics

Contact Us Now!

If you want to know more about how our business solutions can drive more productivity and gain some insight on how to leverage your business to a whole new level, please do not be hesitate to contact us at info@technosoft.com.sg.