Customers have the potential for future revenue. Providing a complete, consistent and seamless customer experience.
Customers are the lifeblood of your business. According to a Marketing Metrics if a customer has previously made a purchase from your company, there is at least a 60% chance that the customer will make at least one more purchase. Depending on how well that relationship is nurtured, your customers have the potential for future revenue. Providing a complete, consistent and seamless customer experience via OMNI Channel is the key to retaining your customers.
Allow your business to be open when others are closed.
Allow your customers to browse through your showroom catalogue and make a service appointment with the least amount of disruption as possible.
Are you already providing these experiences to your customers?
Technosoft Yana Car Owner App, is a user-friendly and intuitive mobile application that runs with existing DMS and Dealer CRM, designed for mobile customer engagement for Marketing, Sales and Service interaction between car owners and dealers – Anytime, Anywhere.
The key values of Yana Car Owner App are:
ENABLING
Enabling dealers & service workshops to strengthen engagement with customers through modern lifestyle-mobile-applications and one-stop customer portal.
EMPOWERING
Empowering car owners with detail vehicle service histories, access to service workshops – anytime, anywhere.
EXTENDING
Extending vehicle shopping experience in the palm of customers with online quotation and test drive appointment.
ENGAGING
Engaging with car owners through push campaign & notification, capture sentiments and potential leads through social listening.
Dealer Features – Delivering a connected car ownership experience
Vehicle Sales
Extending vehicle buying experience to the palm of your customers with online quotation and test drive appointment.
Manage price lists and quotations with mobile.
Service and Parts
Send service reminders
Schedule services appointments
Send completion notification to your customers
customerMarketing
Set up, run and analyze marketing campaigns
Segment customers by attributes such as loyalty status, age group, geographical location, interest and hobbies
Tailor personalized marketing campaigns by sending offers, promotions and product updates to customer
Define reward program tiers, reward and redemption rules
Analytics
Access to live dashboards of sales pipelines and customers’ feedbacks
Paperless customer survey process
Customer Features – Convenience and Ease-of-use
New Vehicle
Search for vehicles
Perform price comparisons for the best deal
Make vehicle comparisons and view ratings and
Reviews by other customers.
Schedule appointments for test drive and receive confirmation via SMS
CustomerService
Receive service reminder
Search & review service workshops
Get location driving directions and workshop ratings
Book Service anytime 24/7, reschedule or cancel booking with a few clicks
Be informed of service completion with notification
Brand Experience
Experience a consistent brand experience across all branches and across all touchpoints.
Receive personalized promotions and campaigns from dealers directly on mobile phone
Contact dealers via online chat and get interactive help immediately from dealers
Obtain privileges such as discounts, offers services, special invites and products redemption and VIP treatment by enrolling in Customer Loyalty Program
Redeem loyalty points for product and services
My Vehicle
Access and manage multiple vehicle details, inquiry histories and booking statuses and loyalty program all in one place
Retrieve transaction histories
Update preferences and interests to receive relevant and timely communications and promotions from dealer
By simply downloading the car owner mobile app onto their mobile devices, vehicle owners can now easily search for a workshop, check workshop locations, find driving directions and make their dealer selection based on ratings and reviews by other customers. With Yana Car Owner App, expect your dealership to have an increase in the number of bookings versus unscheduled walk-in customers and reduce the number of cancellations and no-shows using automated reminder.
Find Out More!
If you would like to find out more about Technosoft Automotive’s solutions, contact us at
info@technosoft.com.sg or schedule a 30-minute product demo with us today!